Want a status update on your order? This is the best place to check! We generally can’t give a better estimate of when your order will be ready to go than what’s already listed here, but you may still contact us if you have any questions.
How long does it take to ship a made-to-order toy or accessory?
- Most orders will be manufactured and shipped out within 2 to 3 weeks of when your order is placed.
- There may be additional delays if your order requires you to submit a ticket, or if a Staff member needs to contact you about your purchase.
- Make sure email@example.com, firstname.lastname@example.org, and email@example.com are all on your email white lists in case we need to get in touch with you!
- Please keep in mind that new releases (models released over the past 3 weeks or so) are frequently very hot sellers! New models may take a little longer than our estimated wait time to manufacture and ship out.
- You can give us a shout under Status Updates if your toy is shown as “Being Processed” or “Processing” for over 3 weeks; we’re happy to let you know what’s up!
Why does it take that much time to make a toy?
- Our toys and accessories are all hand-made in the USA - no robots here! We have so many combinations of possible toy configurations that we can’t keep all of them in stock.
- To put this in perspective, let’s look at Clayton the Earth Dragon. Clayton can be ordered in 5 sizes, 3 whole-toy firmnesses, and about 20 different standard colors. That’s around 300 potential ways to order a Clayton… not even considering split firmness, cumtubes, suction cups, or custom colors!
- We do our best to get orders out in as timely of a manner as possible, but customized toys need to be made before we can ship them!
- Our wait times are only an average! We do see some orders that don’t take as long, and on the flip side, we see some orders that take a little longer.
How long does it take to ship a ready-made toy?
- Ready-made toys, found on our Adoptions page, are premade and ready to ship. They will ship by the end of the next business day after you purchase them. Please see our promotional page for more information and exclusions.
How long does it take to ship general merchandise?
- It takes an average of 5 business days to ship out orders containing only merchandise (such as lube, pens, etc.).
Why does it take that much time to ship an order for in-stock stuff?
- We receive a huge amount of orders for ready-made items and merchandise every day.
- We do our best to get orders out in a timely manner, but the sheer number of orders we receive means we can’t always get things out the door as soon as they’re purchased.
If I purchase faster shipping, like Overnight, will I get my order the next day?
- Purchasing a faster shipping method unfortunately won’t speed up the manufacturing of a custom toy, or the processing part of a ready-made toy or merchandise order.
- Delivery estimates provided on our shipping method selection screen are valid from when your order leaves our location.
I need my order by a certain date. Can I skip the wait times somehow?
- Unfortunately, we don’t have a way to bypass our wait times or otherwise expedite orders. It’s always best to submit your order sooner rather than later, using the wait time estimates above!
- Our Customer Service team can sometimes help set up a shipping hold if you place an order early and have a flexible delivery window where you can receive it! If you have any questions, please submit a ticket with information about your circumstance, and we’ll see if we can assist.