We handle all support through our ticketing system.
- Submit a ticket by clicking this link.
- We are currently only able to offer support in English.
- Support may also provided via Live Chat during normal business hours.
- Ticket response times will vary but we strive to answer all tickets within a reasonable amount of time.
- Please provide all pertinent information for us to better assist such as the email associated with the order - The email address used when placing your order, your order number, date when the order was placed, and a detailed description of the question/issue. This information will allow us to better assist your inquiry.
- You are able to check on the status of your tickets by creating an account on our help desk. That account is separate from your Bad Dragon shop account.
- Submitting multiple tickets or submitting them in an improper category may result in delayed response times.
- Ensure the proper spelling of your contact email when placing a ticket.
- Have all your information available prior to submitting your ticket.
- Log in to your ticket system account, visit "My Activities" and see if you might have missed a reply from us.
- Check your spam or junk mail folders - sometimes our messages are mis-delivered there.
Hours of Operation
- Customer service agents are available to assist Monday through Friday from 8 AM to 3 PM. Bad Dragon is located in Phoenix, Arizona (GMT-7) and Arizona does not observe Daylight Savings time.
- Due to the observance of the following holidays (New Year's Day, MLK Day, Easter, Memorial Day, Independence Day, Labor Day, Day Before Thanksgiving, Thanksgiving Day, Veterans Day, Christmas Eve, and Christmas Day) Customer Service will be unavailable.
- Bad Dragon may offer its employees additional days off at its discretion. We will announce those occasions via our newsletter, social media and through an announcement banner on the shop page.