Contacting Bad Dragon / Hours of Operation

We handle all support through our ticketing system.

 

  • Submitting a ticket via this link https://help.bad-dragon.com/hc/en-us/requests/new, please use the email associated with your Bad Dragon account.
  • We are currently only able to offer support in English.
  • Support is also provided via Live Chat during normal business hours 
  • Ticket response times will vary but we strive to answer all tickets within a reasonable amount of time. 
  • When submitting a ticket it is suggested that you use the email associated with the order that you placed. This allows us to better serve you. 
  • Submitting multiple tickets or submitting them in an improper category may result in delayed response times.
  • Please provide all pertinent information for us to better assist such as the email associated with the order, Order number, date when the order was placed, and a detailed description of the question/issue. This information will allow us to better assist your inquiry.  
  • Helpful Tips
    • Ensure the proper spelling of your contact email when placing a ticket. 
    • Have all your information available prior to submitting your ticket.
    • Log in to your ticket system account, visit "My Inquiries" and see if you might have missed a reply from us.
    • Make sure help@bad-dragon.com is on your approved contacts list.
    • Check your spam or junk mail folders - sometimes our messages are misdelivered there.

Hours of Operation

  • Customer service agents are available to assist Monday through Friday from 8 a.m. to 3 p.m. *Bad Dragon is located in Phoenix, Arizona (MST) and Arizona does not observe Daylight Savings time*. 
  • Due to the observance of the following holidays (New Year's Day, MLK Day, Easter, Memorial Day, Independence Day, Labor Day, Day Before Thanksgiving, Thanksgiving Day, Veterans Day, Christmas Eve, and Christmas Day) Customer Service will be unavailable.
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