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Cancellations and Order Changes
- Orders are unable to be modified in any way after 24 business hours have passed.
- Orders can not be canceled once they are shipped from our facility.
- Modifying your order before shipment will cause further delays in order fulfillment estimates.
- The changes we can make to your order are the following:
- On Custom toys: Model, size, features, firmness, and color.
- Shipping address, courier, and the shipping method.
- Removal of items from your order such as accessories, merchandise, and additional toys.
- Changes we can not make once your order has been placed are the following:
- Modifications or exchanges of inventory toys
- Shipping address once the order has shipped out of our facility
- Splitting or combine orders for shipping.
- Adding or removing items to international orders