Warranty Information

 


Bad Dragon products are high quality and most of our products come with a 1-year manufacturing warranty (see exclusions below).

Bad Dragon warranties your non-Flop toy for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify Bad Dragon during the warranty period, Bad Dragon will, at its discretion, replace the toy free of charge.

Our warranty covers defects that affect the function of the toy. It does NOT cover cosmetic deterioration caused by wear and tear or damage caused by accident, misuse or neglect. Any attempt to modify the toy will void the warranty.

When submitting your claim, you must include a copy of your proof of purchase to establish that the date of the claim is within the warranty period.

Toys submitted for warranty claim must be returned with a Return Merchandise Authorization (RMA) number to Bad Dragon, postage paid. Shipping costs are non-refundable.

To see if your toy is eligible for an RMA, please submit a ticket under Damaged, Missing, or Incorrect Items.

If you experience any problems with your toy, have any questions, or believe you are eligible for a warranty claim, please contact us using our customer service portal at help.bad-dragon.com.

BAD DRAGON INDUSTRIES, INC. (“BAD DRAGON”) MAKES NO INDEMNITY, REPRESENTATION OR WARRANTY, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THESE GOODS EXCEPT FOR THE WARRANTIES AND INDEMNITIES EXPRESSLY SET FORTH ON THIS BAD DRAGON WEB PAGE. ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED. IN NO EVENT SHALL BAD DRAGON BE LIABLE TO BUYER FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES BEYOND THOSE DAMAGES EXPRESSLY PROVIDED HEREIN.

 


 

A summary of warranties by product type is shown below:

Product Warranty Period
Flops (flawed Inventory) None
Made to Order and Ready Made Dildos 1 Year
Masturbators None
Wereable toys (Were-Ables) None
Accessories (eg. cumlube) None
Experimental toys (items in "Experimental" category") None
Made-to-order and ready-made Lil' Squirts 1 Year
Made-to-order and ready-made Lil' Vibes 1 Year
Made-to-order and ready-made Packers 1 Year
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