Cancellations and Order Changes


  • Orders are unable to be modified in any way after 24 business hours have passed. 
  • Orders can not be canceled once they are shipped from our facility. 
  • Modifying your order before shipment will cause further delays in order fulfillment estimates.
  • The changes we can make to your order are the following:
    • On Custom/Made to Order items: Model, size, features, firmness, and color.
    • Shipping address, courier, and the shipping method.
    • Removal of items from your order such as accessories, merchandise, and additional toys.
  • Changes we can not make once your order has been placed are the following:
    • Modifications or exchanges of inventory toys
    • Shipping address once the order has shipped out of our facility
    • Splitting or combine orders for shipping. 
    • Adding or removing items to international orders
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