Shipping and Delivery Questions Answered!

Are you unsure if we deliver to your area? Are you currently on the International Space Station, and you’re wondering if FedEx can deliver there? (We asked - they can’t. Sorry!) We can probably answer your question! Following is information on the most frequent shipping and delivery concerns we see.

  


 

Shipping Tips & General Information

  • We offer domestic delivery through UPS or FedEx.

  • We offer international delivery through UPS or FedEx.

  • Choosing a faster shipping method will not expedite the manufacturing and packing process of your order! Shipping times are valid from when your order leaves our location to when it arrives at yours.

    • For example, purchasing overnight shipping on a made-to-order toy will not cause your toy to be made and shipped the following day.

  • When entering your address, make sure to enter only alphanumeric characters! (A-Z, 0-9, no special or pictograph characters) If you need further assistance setting your shipping address, please check our FAQ on "How to Update Your Billing or Shipping Address."

  • We require your legal name where you receive mail to be able to ship your order. Failure to provide this information may result in your package being refused for delivery by the shipping provider.
    • In the event of a refused delivery, we can attempt to re-send the package, but we will assess an additional shipping fee. If you do not wish the package to be returned, we can refund you the full cost of the order minus the shipping costs and a 20% restocking fee.
  • We need a valid phone number to provide to your chosen shipping courier. This information will only be used by the courier if (and only if) they need to contact you about the delivery of your package.

    • If you don’t provide accurate information, your package may not be able to be delivered!

  • We also require your legal name for billing information upon purchase. Failure to provide this information may result in your order being cancelled in the event that we are not able to verify your identity.
  • Bad Dragon does its best to protect the privacy and security of our customers. If we believe that your account may have been compromised due to fraudulent names being used for purchases, your account may be locked until we are able to verify your identity.
  • You’ll receive an automated email with tracking information once your order has a shipping label created for it.

    • Please keep in mind that tracking information can take a day or two to update properly, especially if your order had a label generated right before a weekend or holiday.

    • If your tracking does not update after 2 business days have passed, you may contact us to see if we have any additional information available.

 


 

What are things you can do to help with shipping concerns?

  • We can ship to domestic P.O. boxes using FedEx Super Saver Shipping (which is listed as “PO Box Shipping ONLY” during checkout).

  • We can ship to domestic Personal Mail Boxes (PMBs) hosted by UPS, FedEx or anyone registered as a Commercial Mail Receiving Agency (CMRA) within the United States.

  • We can sometimes ship to domestic military addresses.

    • You will need to contact us for assistance with any and all shipments addressed to military locations!

    • Bad Dragon assumes no responsibility for any packages shipped to military addresses that are lost, damaged, or returned as undeliverable.

 


  

What are things you can’t do in regards to shipping concerns?

  • We do not ship through USPS, and we cannot make exceptions.

  • We are not able to ship to APO, DPO, or FPO addresses.
  • We are not able to ship packages to a USPS location for “General Delivery.”

  • We cannot ship to international PO boxes.

    • Our couriers, FedEx and UPS, do not have working relationships with the postal service. Thus we are not able to ship to international PO boxes at this time. 
  • We cannot pass along special delivery or shipping instructions to the courier.

    • If you have a special delivery request (such as where to leave a package), you must make these arrangements with the courier directly once your order leaves our facility.

 


  

We value your privacy!

If you’re concerned about our packaging, there’s no need to worry! We take measures with every order that ensure privacy and discretion for our customers.

  • All of our products are shipped in unmarked, recyclable, brown cardboard boxes.

  • Unless required by international customs regulations, our company name and logo is not displayed in any way on the box itself. 

  • We place an individual's name within the return address ("Jan Mulders") instead of the name of our company.

  • We seal our toys and accessories in a protective plastic bag before they’re wrapped in tissue paper and packaged with biodegradable packing peanuts.
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